Word to the Wise: Improving the email interface
“The way to get the functionality inserted as a standard part of the software/web interface, is to get users to ask for it. In order to get users to ask for it, the best way to start is to create a plug-in that they like and use. If they like it in their Outlook interface at work, then they’ll ask for it in their webmail interface at home.”
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a friendly linkblog covering email technology, spam prevention, "deliverability," and related topics.
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