MailChimp: Letters to our Abuse Desk

“As you can imagine, the MailChimp Abuse Desk receives some really nasty emails from people. Fortunately, we also get a lot of very positive emails from people trying to do the right thing, and who genuinely appreciate the measures we’ve put in place to protect the email ecosystem. If you work in an abuse desk somewhere — either an ISP or an ESP — this post is for you.”