Seth's Blog: Angry people are different
‘“I’m never coming back to this restaurant again!” is angry.
“Our special next week is lasagna…” isn’t going to do the trick as a response.’
As Laura wrote, “Every marketer should ask where their recipients are on that curve.” And, ask honestly — let go of the self-delusion that every recipient wants to hear your message.
About me
a friendly linkblog covering email technology, spam prevention, "deliverability," and related topics.
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