Seth's Blog: You're right!
Email marketers keep trying to convince ISPs that complaints from their customers are somehow “wrong” and should be ignored. In this article, marketing guru & action figure Seth Godin describes the only right way to respond to a complaint from a customer — assuming, of course, that you want to keep that customer.
About me
a friendly linkblog covering email technology, spam prevention, "deliverability," and related topics.
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